Every piece of your information at bh11 is protected with the highest level of security. What data we collect, why we collect it, and how we safeguard it — all of it is explained here, transparently.
The six core pillars of bh11's Privacy Policy — keeping your data safe at every level.
Bh11 only collects information that is genuinely necessary to provide our services. We never ask for anything beyond that — because data we don't collect can never be compromised.
Every piece of data exchanged between you and bh11 is encrypted using 256-bit SSL technology — the same level of protection used by international banks.
Bh11 never sells, shares with advertisers, or discloses your personal information without your consent. That is our commitment.
View, correct, or request deletion of your information. You have full control over your own data.
Each type of information has a defined retention period. Once that period expires, the data is securely deleted — nothing is kept beyond what is necessary.
Bh11 explains its Privacy Policy in plain English — no legal jargon. If anything is unclear, reach out to our support team and ask.
Bh11 (referred to as "we" or "bh11") is one of Bangladesh's leading online gaming and entertainment platforms. We place the highest importance on our members' privacy. This Privacy Policy explains what information we collect about you, why we collect it, how long we retain it, and what rights you have.
This policy applies to bh11's website (bh11.app), mobile application, and all associated services. By creating an account or using any bh11 service, you are deemed to have accepted this Privacy Policy.
In plain terms: bh11 never sells your data, uses it for advertising, or shares it with third parties without your consent. Your information is used solely to provide you with our services.
This Privacy Policy applies to all registered members, prospective members, and website visitors of bh11. If you use any bh11 service — even simply browsing the website — this policy applies to you.
Bh11 collects information in three main ways: what you provide directly, what is collected automatically during your use of the platform, and what is required for legal or security purposes.
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | Registration & KYC Verification |
| Contact Information | Mobile Number, Email Address | Registration |
| Payment Information | BKash/Nagad number, transaction reference | Deposits & Withdrawals |
| ID Document Photo | NID scan, selfie photo | KYC Verification |
| Address | Home address, district | KYC Verification |
| Support Conversations | Chat logs, email | Contact Support |
When you use bh11, certain information is collected automatically:
Automatically collected data is used primarily to ensure security, detect fraud, and improve your gaming experience.
Bh11 uses collected data solely for the legitimate purposes listed below. No data is used for any other purpose.
bh11 never uses your data for ad targeting, sells it to marketing databases, or shares it with unauthorized third-party analytics services.
Bh11 does not retain data beyond what is necessary. Each category of information has a defined retention period, after which it is securely deleted or anonymized.
Bh11 does not sell your data. However, in certain specific situations, limited information may need to be shared with trusted parties.
| Third Parties | What Information Is Shared | Why It's Needed | Security |
|---|---|---|---|
| Payment Provider bKash, Nagad |
Transaction amount & reference | To verify payments | Contractually Restricted |
| Game Developer PG Soft, Evolution |
Bet & Game Data | For game operation | Anonymized Data |
| KYC Provider | Identity Document Information | To verify identity | Secure API Connection |
| Regulatory Authority | Legally Required Information | Legal Obligations | Following Legal Processes |
| Cybersecurity | Logs & Behavioral Analytics | To Detect Fraud | Fully Anonymized |
In each of the above cases, bh11 signs a Data Processing Agreement (DPA) with the relevant third party. They are permitted to use your data only for the specified purpose.
Bh11 uses industry-leading technology to protect your data — not just at one level, but across multiple layers of security.
All data at bh11 is encrypted on two levels: in transit (Encryption in Transit) and at rest (Encryption at Rest). This means your information is encrypted both while being sent to our servers and while stored on them.
In the event of a data breach, bh11 will notify the relevant authorities within 72 hours and inform affected members directly via SMS or notification — along with guidance on what steps to take.
Bh11 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can manage cookies through your browser settings and disable optional ones. However, disabling essential cookies will prevent you from logging in and using core site features.
To disable optional cookies, go to Settings > Privacy > Cookies in your browser. The exact steps may vary slightly depending on which browser you use.
As a bh11 member, you have several important rights over your own data. We fully support and uphold each of these rights.
You can request to see what information we hold about you.
You may request corrections to any inaccurate or outdated information.
You may request that your data be deleted under certain conditions.
In certain circumstances, you may request that we limit how your data is used.
Request to download your data or transfer it to another platform.
You may object to the use of your data for specific purposes.
To exercise any of your rights, email [email protected] or reach us via live chat. Once your identity is verified, requests are typically processed within 30 days. Complex cases may take up to 60 days, and you will be notified if that applies.
Please note: Some data must be retained for a set period due to legal obligations. For example, financial transaction records are required by law to be kept for 7 years — these cannot be deleted.
Bh11 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
Date of birth is verified at registration and reconfirmed during the KYC process. If we discover that a minor has created an account, it will be closed immediately and all associated data will be deleted.
If you believe your child has created an account on bh11, please contact us immediately at [email protected].
Bh11 may update this Privacy Policy from time to time — when new services are added, technology changes, or legal requirements arise. For significant changes:
Continued use of bh11 after any changes have been made will be taken as acceptance of the updated policy.
For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please get in touch with us.
The fastest option — get help in English 24/7.
[email protected] — response within 24 hours.
For privacy-specific complaints, contact us at [email protected].
The questions our members ask most.
Having read our Privacy Policy, you can be confident that bh11 safeguards your data as if it were its own. Join us today — worry-free.