Please read these terms and conditions carefully before creating or using an account on bh11. We believe transparency is the foundation of trust — so everything is written in plain, simple language.
Before diving into the details, here are the most important things you should know.
Only individuals aged 18 or above may register and play on bh11. Age verification is carried out at the time of registration.
Only one account is permitted per person. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
Wagering Requirements apply to all bonuses. Please read the terms before claiming any bonus. Misuse of bonuses will result in cancellation.
Once KYC is complete, withdrawals are typically processed within 5–15 minutes. Unverified documents may result in longer processing times.
Your personal information is never sold or shared with third parties. Full details are available in our Privacy Policy.
Bh11 is committed to responsible gaming. Self-exclusion, limit settings, and support services are available at all times.
Bh11 (hereinafter referred to as "we", "the Platform", or "bh11") is an online gaming and entertainment platform serving users in Bangladesh. These Terms & Conditions ("Terms") apply to the use of bh11's website, mobile application, and all associated services.
By creating an account, logging in, or using any service on bh11, you confirm that you accept these Terms & Conditions. If you disagree with any part of these terms, please refrain from using bh11.
Important: It is the user's sole responsibility to read and understand these Terms & Conditions. bh11 reserves the right to update these terms at any time. Continued use of the platform following any update will be considered acceptance of the revised terms.
To use bh11, you must meet the following requirements:
When registering with bh11, you are required to provide accurate and truthful information. Registering with false details is strictly prohibited and may result in account termination.
Your active Bangladeshi mobile number — this is your primary identifier.
Use a strong password and never share it with anyone.
Your number must be verified using the OTP sent to your mobile.
Name, date of birth, and address — these will be required at the time of KYC.
You are responsible for keeping your account secure. Never share your password with anyone, and report any suspicious activity to Support immediately. We strongly recommend enabling Two-Factor Authentication (2FA).
bh11 will never ask for your password via email, phone, or message. Anyone requesting your password is attempting fraud — report it to Support immediately.
Bh11 adheres to international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. KYC verification may be mandatory for withdrawals above a certain amount or under specific circumstances.
| Document Type | Purpose | Accepted Documents |
|---|---|---|
| Identity Card | Age & Identity Verification | National ID Card (NID), Passport, Driving Licence |
| Selfie Photo | Identity Verification | Clear selfie holding your NID |
| Proof of Address | Proof of Address | Utility bill or bank statement (issued within the last 3 months) |
| Payment Verification | Payment Method Verification | BKash/Nagad account number screenshot |
Withdrawals may be delayed if KYC verification is not completed. We recommend completing your KYC as soon as possible.
Depositing at bh11 is quick and easy. We support Bangladesh's most popular mobile banking methods.
| Method | Minimum | Maximum (Daily) | Processing Time |
|---|---|---|---|
| bKash | ৳200 | ৳1,00,000 | Instant |
| Nagad | ৳200 | ৳1,00,000 | Instant |
| Rocket | ৳300 | ৳50,000 | 1–5 minutes |
| Bank Transfer | ৳500 | ৳5,00,000 | 1–3 hours |
Withdrawing on bh11 is quick and straightforward, though there are a few important conditions you must follow.
| Method | Minimum | Standard Daily Limit | VIP Limit | Time |
|---|---|---|---|---|
| bKash | ৳500 | ৳50,000 | Unlimited | 5–15 min. |
| Nagad | ৳500 | ৳50,000 | Unlimited | 5–15 min. |
| Rocket | ৳500 | ৳30,000 | Extended | 15–30 min. |
| Bank | ৳1,000 | ৳2,00,000 | Unlimited | 1–4 hours |
Before submitting a withdrawal request, make sure your KYC verification is complete and all bonus Wagering Requirements have been met. Bonus balance cannot be withdrawn directly.
Withdrawal Conditions: Withdrawals must be made using the same method used for the original deposit. For example, if you deposited via bKash, your withdrawal must also go to bKash.
Bh11 offers a variety of bonuses and promotions, each with its own terms and conditions that must be followed.
New members can receive a Welcome Bonus of up to 150% on their first deposit. A minimum deposit of ৳200 is required to qualify. The following Wagering Requirements apply to this bonus:
| Bonus Type | Wagering (WR) | Duration | Eligible Games |
|---|---|---|---|
| Welcome Bonus | 20x (bonus + deposit) | 30 days | Slots, Live Casino |
| Cashback Bonus | 1x | 7 days | All Games |
| Referral Bonus | 15x | 30 days | All Games |
| Reload Bonus | 18x | 14 Days | Slots |
All games on bh11 are developed by internationally licensed developers and use a Random Number Generator (RNG) independently audited by third-party organisations. This ensures every game result is completely random and fair.
If a game session is interrupted for any reason (e.g., internet issues), all bets and results will be saved on the server. The next time you log in, you will be able to view the full session history. The server record shall be considered final.
Each game has a set minimum and maximum bet limit, as specified in that game's own rules. When a bonus is active, the maximum bet is generally capped at ৳500–৳1,000 or 10% of the bonus value.
Placing bets above the designated limit while a bonus is active may result in the bonus being forfeited. This rule is in place to prevent bonus abuse.
To protect the integrity of bh11 and all its members, the following activities are strictly prohibited:
Any involvement in the activities listed above will result in immediate account closure, balance forfeiture, and legal action where necessary.
Bh11 reserves the right to close or suspend any account at any time and for any reason, particularly in cases of Terms & Conditions violations.
You may close your account at any time at your own discretion. Simply contact our support team to proceed. You will be given the opportunity to withdraw any available balance before the account is closed (subject to applicable terms and conditions).
Bh11 may close an account under the following circumstances:
Bh11 is deeply committed to responsible gaming. We want gaming to be a source of enjoyment — not a problem. To support this, we provide a range of tools and features.
Deposit Limit
Set a daily, weekly, or monthly cap on your deposits. Reductions take effect immediately; increases require a 7-day waiting period.
Session Limit
Set a limit on how long you play in one sitting. You will be automatically logged out when the time is up.
Temporary Break
Take a temporary break lasting anywhere from 1 day to 6 weeks. You will not be able to log in to your account during this period.
Self-Exclusion
Self-Exclusion is available for periods ranging from 6 months to permanent. This is irrevocable — reactivation is only possible through support once the exclusion period has ended.
For more information on Responsible Gaming, visit our Responsible Gaming View page.
Bh11 takes the protection of your personal data very seriously. Full details of what we collect, why we collect it, and how we keep it safe are available in our Privacy Policyprovided there.
Bh11 uses cookies on its website — primarily to maintain login sessions and enhance the user experience. You can manage cookie preferences through your browser settings, though doing so may affect certain features.
Bh11 reserves the right to modify, amend, or update these terms and conditions at any time. In the event of changes:
Bh11 complies with international gaming laws and regulations. For any disputes or complaints, please contact our support team first. Most issues are resolved within 24–48 hours.
Describe your issue in detail — most cases are resolved within 2–3 minutes.
Write to us at [email protected] with full details. We'll respond within 24 hours.
If unresolved, the matter will be escalated to a Senior Manager within 72 hours.
In the event of a legal dispute, both parties will first attempt to resolve the matter through direct negotiation. If that fails, the dispute will be settled through neutral mediation.
Answers to the most frequently asked questions about our Terms & Conditions.
Having read our Terms & Conditions, you can see that bh11 operates with complete transparency and integrity. Join now and claim your 150% Welcome Bonus.